{"id":2740,"date":"2025-09-17T09:09:14","date_gmt":"2025-09-17T07:09:14","guid":{"rendered":"https:\/\/humansoftechnology.com\/entrevista-a-jose-luis-plasencia-cio-de-pluxee-espana-y-portugal-2\/"},"modified":"2026-07-05T18:17:20","modified_gmt":"2026-07-05T16:17:20","slug":"interview-with-jose-luis-plasencia-cio-of-pluxee-spain-and-portugal","status":"publish","type":"post","link":"https:\/\/humansoftechnology.com\/en\/interview-with-jose-luis-plasencia-cio-of-pluxee-spain-and-portugal\/","title":{"rendered":"Interview with Jos\u00e9 Luis Plasencia \u2013 CIO of Pluxee Spain and Portugal"},"content":{"rendered":"<h4><b><span data-contrast=\"auto\">Let\u2019s start from the beginning\u2026 Tell us about your first contact with technology. Was it love at first sight or a twist of fate?<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\"> I studied in a special science-focused high school created by the Cuban government to train the country\u2019s future scientists. We studied by specialties. Mathematics ran through my veins. One of the subjects we took was \u201ccomputing.\u201d I fell in love with the NEC PC 9801, one of the first personal computers made in Japan. It came with a dot matrix printer \u2013 we used it to create a version of the Mona Lisa that I still keep \u2013 and a device called a Lightpen to draw giant pixels on a color screen. That PC had me hooked, and I\u2019ve never left computing since. Even when I arrived in the former USSR to study \u201cCybernetics\u201d and encountered paleolithic mainframes with parallel compilation and monochrome iron monitors, the love remained strong.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">What was your first job in the IT sector, and what did you learn from that experience?<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\"> My first job in IT is also my passion, and I\u2019ll end up where I started: teaching at the university. I specialized in 3D graphics when \u201cToy Story 1\u201d hadn\u2019t even been released yet \u2013 a film that changed everything. My final thesis, my master\u2019s in applied computer science, and my unfinished PhD were all focused on facial reconstruction from skulls for forensic and archaeological purposes. Some of my papers are still being referenced. One day, I was sent to a business school at McMaster University in Toronto. I didn\u2019t see the value in learning about ERPs. But life taught me that knowledge never weighs you down \u2013 it lights the way to understanding the future. I\u2019ve spent a large part of my professional career working with ERPs.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">If you could go back, what advice would you give your younger self at the start of your career?<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\"> Jos\u00e9 Luis, finish your PhD. Do what you must to support your family financially, but don\u2019t give it up. Never leave things unfinished \u2013 complete everything you start and learn all you can.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">What has been the biggest challenge you\u2019ve faced as CIO, and how did you overcome it?<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\"> Two years ago, Portugal\u2019s main bank informed us they would end the contract within 8\u201310 months. Our company had hundreds of thousands of employees using our benefit cards. The entire market had to be migrated in that time. The bigger problem was that there was no development team, and we needed tight scope control to focus only on what was strictly necessary to \u201csave\u201d the business. I had to hire developers, learn Portuguese to improve communication, manage scope, tensions, and crises with other areas. In just 7 months, we revamped all digital assets, including the consumer app, implemented a new payment ecosystem, transferred balances, and issued and delivered new cards to all consumers. The company kept operating, all cards were migrated, and more importantly \u2013 beyond my Portuguese skills \u2013 we now have a strong, capable, and committed IT team.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">Can you tell us about a mistake you made that turned into a great lesson?<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\"> Yes, definitely! When I started at the company \u2013 where I\u2019m now CIO \u2013 I was a Delphi developer. I had to develop the first coordinate card for childcare payments. It was a big challenge because I knew nothing about the business, the systems, or the 15+ years of accumulated code. I was ready to run a query in the database using real beneficiary data&#8230; and I accidentally deleted the WHERE clause from the delete query (a small but critical detail). Without the WHERE, the delete runs on the whole table&#8230; and I wiped the entire production database. With the help of my colleagues, we recovered it \u2013 but it was a moment of sheer panic. I was 42, coding again\u2026 and I messed up. But all\u2019s well that ends well, and here I am.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">Was there a defining moment when you felt you were in the right place and role?<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\"> Yes. I&#8217;m responsible not just for IT but also for the payment ecosystem, which is key to our business. Launching a new card product made me feel that all my years of work, my knowledge of payment systems, and understanding of our digital environment really mattered. I truly felt my experience was making a difference to the company.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">What technology do you think is most transforming your industry today?<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\"> Definitely artificial intelligence. Today everyone talks about generative AI, but companies need more than just that. At our company, we took a major step forward in customer service by implementing a voicebot using DialogFlow. With natural language processing, it can handle real operational queries \u2013 not just FAQs \u2013 like card activation, checking PINs, balance, etc., all with the highest cybersecurity standards.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">What are the main pain points for a CIO today?<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\"> The speed of change in tech \u2013 especially AI \u2013 creates two major issues. First, faster tech obsolescence shortens solution stability periods and requires near-constant change. Second, there\u2019s a continuous need for reskilling and upskilling development teams to keep pace.<\/span><br \/>\n<span data-contrast=\"auto\"> Also, talent retention is critical. At Pluxee, we address this with benefit packages tailored to generational and personal needs, including training, helping tackle the first issue.<\/span><br \/>\n<span data-contrast=\"auto\"> The third pain point is maintaining the highest cybersecurity standards. As AI evolves, attacks are becoming more complex and harder to detect. CIOs and CISOs are in a constant battle to prevent, detect, mitigate, and resolve vulnerabilities linked to AI.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">What skills are essential to face future IT challenges?<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\"> A CIO can\u2019t know everything. You must surround yourself with people who know more and are better than you \u2013 without fear. Experience, intuition, prioritization, calm leadership, and delegation are essential. Disruptive thinking, adaptability, and agility are key traits for today\u2019s IT teams. Don\u2019t fear the day someone on your team takes your seat. Maybe it\u2019s time for you to return to teaching \u2013 I think I\u2019ve mentioned that already?<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">If you had to describe the future of technology in one word, what would it be?<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\"> Exciting \u2013 without a doubt.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">Do you have any habits or routines that help keep you productive and motivated?<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\"> Slow dopamine: reading and writing. Digital disconnection.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">What inspires you most about your job?<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\"> Challenges \u2013 and watching teams grow.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">What are the most important values a technology leader must have?<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\"> Honesty, humility, and trustworthiness.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">If you could give just one piece of advice to future CIOs, what would it be?<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\"> Surround yourself with a team better than you. Let them make mistakes and grow.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">Complete the sentence: \u201cThe role of a CIO today is\u2026\u201d<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\"> To be a business partner and a coach to their team.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">If you could interview someone from the tech world you admire, who would it be and why?<\/span><\/b><\/h4>\n<p><span data-contrast=\"auto\"> I\u2019d love to interview Alan Turing, the British mathematician and computing pioneer who laid the theoretical foundation for modern computing with the \u201cTuring Machine.\u201d He\u2019s also considered one of the fathers of AI, thanks to the \u201cTuring Test.\u201d I\u2019d ask him what he thinks of today\u2019s AI developments \u2013 which he helped make possible \u2013 and about 2025 Nobel Prize winner Geoffrey Hinton\u2019s comment: \u201cIf there\u2019s a way to control AI, we must find it before it\u2019s too late\u2026 this is no longer science fiction.\u201d<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Let\u2019s start from the beginning\u2026 Tell us about your first contact with technology. Was it love at first sight or a twist of fate? I studied in a special science-focused high school created by the Cuban government to train the country\u2019s future scientists. We studied by specialties. Mathematics ran through&#8230;<\/p>\n","protected":false},"author":2,"featured_media":5052,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[41],"tags":[],"class_list":["post-2740","post","type-post","status-publish","format-standard","has-post-thumbnail","category-tech-voices-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Interview Jos\u00e9 Luis Plasencia \u2013 CIO of Pluxee Spain and Portugal<\/title>\n<meta name=\"description\" content=\"Interview at tech voices with Jos\u00e9 Luis Plasencia \u2013 CIO of Pluxee Spain and Portugal\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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